Our lobby remains open for all services with the recommendation to explore our other methods of payment through our various options. We have posted more forms available to you online, should you have any questions please email Sherry Wilson, Customer Service Supervisor, at

There are several ways Payments and Services may be taken care of at this time to serve the needs of our customers that are listed below.


Please keep in mind, when making a payment by mail or night drop we recommend that a money order or a check is used instead of cash. 

If you prefer to mail your payment, you may send it to:
City of Gainesville
PO Box 1399
Gainesville, TX 76241

For questions, please call (940) 668-4500.


A large green night drop box is located just past the pneumatic tube. Payments can be dropped into this box anytime day or night. Temporarily at this time for your convenience, we will be checking the night drop box several times throughout the day and posting your payments.


The drive-through is located at 200 S. Rusk on the east side of the building (in the back).  Through the drive-through you will be able to pay with cash and we will temporarily be accepting payment by card as well.  We have a pneumatic tube that sends us your payments (exactly the same as a bank) open Monday through Friday, 8:00 a.m. to 5:00 p.m.


Please fill out the appropriate City of Gainesville Automatic Bank Draft Authorization Agreement form and mail it, put it in night-drop or bring it by the drive through along with a voided check.


Online bill pay is a service that is offered through your bank generally free to customers.  You can set up your payment for your utilities and schedule when the payment should be made on your banks website.  You can contact your bank for more information about this service.


Credit card payments may be made online or over the phone. Visa, Master Card, Discover and American Express are accepted. If you wish to make a payment online, click the icon below or here.  You will need your account number and customer number. Please not there is a 3.5% fee for credit card use.