Commercial Cart Refuse Service
The city shall be the exclusive provider of residential and commercial waste, rubbish, and refuse collection and disposal services for all residential premises and commercial premises and establishments within the city.
How to Sign up for Commercial Cart Refuse Service
1. Contact City Hall, Customer Service to activate utility account (water service) (940) 668-4500, or at 200 S. Rusk, Gainesville, TX 76240, Monday – Friday 8 a.m. – 5 p.m.
2. Contact General Services Department, Solid Waste Division for additional cart(s) service, at (940) 668-4551 or at 601 N. I-35, Gainesville, TX 76240. Our operating hours are Monday – Friday 7:30 a.m. – 4 p.m.
STANDARD WEEKLY COMMERCIAL REFUSE SERVICE
Standard weekly services that are included in the monthly refuse fee are: Fully automated once a week curbside trash collection. The City will provide a 95-gallon roll out cart for collection for refuse/rubbish to be placed inside the roll out container(s).
Where do I place the container on collection day?
Carts should be placed in the street with wheels resting against the curb. Containers should be placed at the curb with wheels and handles towards the building or house. Under normal circumstances, the container should be placed at or near the driveway approximately 4 feet from any other structures.
Carts for businesses shall be set out the night before the regular collection day and removed by 5:00 p.m. on the day of collection.
Do not leave your container at the curb on non-collection days.
Excess or Overloaded Container
Do not fill your container above the rim such that the lid will not close. A closed lid helps to prevent litter, odor, and spillage when the container is lifted for dumping. If container is overloaded, the EXCESS or OVERLOADED CONTAINER will be tagged. A tag will be tied to the handle, indicating these problems.
Containers are City Property
The 95 gallon roll out containers are the property of the City and must not be painted, marked, abused, mutilated, altered, or modified in any way. Abuse and damage to a container by citizen shall result in an assessment equal to the replacement cost of the container and/or time and materials involved to repair such container. Examples of abuse include, but are not limited to: overloading the container beyond the rated weight capacity of the container; fire damage caused by hot coals and/or ashes; painting or marking the container in any manner; or failure to follow the proper care and use instructions for the container. If the container is damaged, the following policy applies: If the damage is your fault, you will be required to pay for a replacement. For example, any container that is destroyed by hot ashes or coals shall be the responsibility of the customer and shall be replaced at the customer’s expense. If the container is stolen from your business at a time other than when it should normally be out for collection, you will be required to pay for a replacement. If the city damages your container, your container will be replaced at no cost to you.
Option of Second Cart
Business customers may rent an extra cart at commercial establishments for an additional monthly fee. Rental fees for containers provided by the city shall be charged at monthly rates as specified in the city fee schedule, which shall be payable with the monthly utility bill. To request rental of an additional cart, please call the General Services Department, Solid Waste Division at (940) 668-4551.
Although your refuse container is City of Gainesville property, you are responsible for its care. Wash your cart with a hose and mild soap as needed. If you move, please leave the cart with the existing property. To report damaged or stolen carts please call General Services Department, Solid Waste Division at (940) 668-4551. Replacement or repair of cart due to damage or neglect by a citizen may result in a fee on the customer’s utility bill.
Every year the city observes several holidays. These holidays are spread throughout the year and will affect some of the services provided to citizens and businesses. For instance, the Solid Waste Division will not provide residential, commercial carts or roll-off service, or brush/bulky waste collection on city designated holiday. *Commercial dumpster routes will run as scheduled. * These services will resume on your next regularly scheduled day. Please click on link below to access the Holiday Schedule for both Residential and Commercial Cart Customers:
If you have any questions or concerns about how city observed holidays affect your commercial/residential waste collection, please contact the General Services Department, Solid Waste Division at (940) 668-4551.
IMPORTANT: The City shall be the exclusive provider of residential waste and commercial waste, rubbish, and refuse collection and disposal service for all residential premises and commercial premises and establishments within the city limits.
Fees effective 10/01/2019:
1 Cart: $33.06/month
2 Carts: $66.05/month
Extra pick-up on 1 cart: $26.33
Extra pick-up on 2 carts: $39.49
*Rates are subject to change annually*
For more information on any of the comments mentioned above you may contact the General Services Department, Solid Waste Division at 940-668-4551.