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Grievance Procedures Under ADA

Under the Americans with Disabilities Act, users of City facilities and services have the right to file a grievance if they believe the City has not provided reasonable accommodation.

Submitting a Grievance

Under the grievance procedures, a formal complaint must be filed within sixty (60) calendar days of the alleged occurrence. Any complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant, as well as, the location, date and description of the problem. Alternative means of filing complaints, such as personal interviews or tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than sixty (60) business days after the alleged violation to:

City of Gainesville Texas
Attn: Leah Gore, ADA Coordinator
200 S. Rusk
Gainesville, TX 76240

Email: 


Fax: 
940-668-4588
Attn: Leah Gore, ADA Coordinator

The ADA Coordinator is required to acknowledge receipt of the grievance within ten (10) business days and offer the opportunity to discuss the complaint and possible resolutions.

Within twenty (20) business days of the acknowledgment, the ADA Coordinator or his/her designee will respond in writing, and where appropriate, in format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of the City and offer options for substantive resolution of complaint.  If the response by the ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within ten (10) business days after receipt of the response to the City Manager or his/her designee at: 

City of Gainesville Texas
Attn: Barry L. Sullivan, City Manager
200 S. Rusk
Gainesville, Texas 76240
Email: 
Fax: 940-668-4518

Within ten (10) business days after receipt of the appeal, the City Manager or his/her designee will acknowledge receipt of the appeal from the complainant and discuss with complainant a possible resolution.  Within ten (10) business days after the acknowledgement, the City Manager or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. 

All written complaints received by the ADA Coordinator or his/her designee, appeals to the City Manager or his/her designee, and responses from these two offices will be retained by the City for at least three (3) years. 

A City of Gainesville ADA Grievance Form has been created for your convenience.  Please click here to print and complete the form, or here to submit an online grievance form.