Water Production / Moss Lake Division
209 N. Lake Lane
Gainesville, Texas 76240
Phone: 940-668-4540
Fax: 940-668-4536

These divisions operate both groundwater and surface water treatment facilities by controlling the intake, treatment, storage and distribution of the water. 

Two primary sources supply water for the water system:

• Ground water comes from various wells in the area.  (Well water is treated on-site)
• Surface water comes from Moss Lake. (Surface water is processed in a water treatment plant prior to entering the system)
• In the event of an emergency the two segments can be connected.

DIVISION GOALS AND OBJECTIVES

Goals

• Improve the quality of product and service to Gainesville Citizens through a concern for customers’ satisfaction, health, and welfare with a focus on quality and commitment to continuous improvement.
• Focus on quality and commitment to continuous improvement.

Objectives

• Commit to customer service by immediate response to calls.
• Respond to emergency calls with physical response or return call within thirty minutes.