The Water Distribution and Wastewater Collections Divisions maintain all areas of water and wastewater systems and make new service additions to the overall systems.
For all service problems related to Water and Wastewater, including breaks and leaks in water mains and sewer blockages and any questions concerning your water quality, call:
- (940)668-4540 (From 7:30 a.m. to 4:30 p.m.)
- (940)668-7777 (After hours and on weekend)
For problems with billing, please call the Customer Service Department @ 940-668-4500 located at 200 S. Rusk.
For more information, visit the Customer Services Page.
TO PREVENT CLOGGED PIPES AND SEWER BLOCKAGE
- DO NOT use the sewer as a means of disposing of food scraps.
- DO NOT dispose of disposable diapers and personal hygiene products in the sewer system.
- DO NOT pour cooking grease, fats, and oils down the drain.
DIVISION GOALS AND OBJECTIVES
Goals
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Improve the quality of products and service to Gainesville Citizens through a concern for customers’ satisfaction, health, and welfare with a focus on quality and commitment to continuous improvement.
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Clean and maintain Wastewater Collection System, providing optimum service.
Objectives
Maintain an assertive replacement program of older deteriorating facilities and develop an expanding line cleaning and flushing program.
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Meet or exceed all minimum passing scores for potable water quality testing.
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Provide public education on water quality, conservation and wastewater issues.
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Identify and repair sources of leaks.
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Monitor water main flushing
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Preventive fire hydrant maintenance, replacement, repair and testing.
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Locate, exercise, and inventory water valves.
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Locate, inspect, and inventory sanitary sewer manholes/cleanouts.
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