Customer Service / Utilities

New Residents Requesting Water Service

Residents must come to the Customer Service Department located at 200 South Rusk Street in order to set up new water services. The person wanting the service in his or her name must be present to sign the application and provide either a lease/rental agreement or the closing documents for a home purchase. The account initiation fee is $78.72 which is non-refundable. There is a $143.09 deposit. The applicant must be at least 18 years of age and must show a picture I.D. We require one day’s notice for connection of water service.

New Business / Commercial Water Service

People wanting service for their business must obtain a certificate of occupancy from the permit office before obtaining water service. The account initiation fee of $48.44 is required plus a deposit based on the meter size located at the site. We require one day’s notice for connection of water service.

Emailing Monthly Statements

The City of Gainesville is going green! You may now sign up with Customer Service to have your monthly utility statement emailed to you, thus avoiding any delays. Please contact us via phone or in person to sign up for this convenient service.