Americans with Disabilities Act

Notice Under the Amercians with Disabilities Act

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 ("ADA"), the City of Gainesville will not discriminate against qualified individuals on the basis disability in its services, programs, or activities.

Effective Communication

The City of Gainesville will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in City of Gainesville programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures

The City will make all reasonable modification to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of the City’s programs, services, and activities. For example, individuals with service animals are welcomed in City offices, even where pets are generally prohibited.

Anyone who requires auxiliary aid or service for effective communication, or a modification of policies or procedures to allow participation in a program, service, or activity in the City should contact the ADA Coordinator at 940-668-4590 or as soon as possible but no later than forty-right (48) hours before the scheduled event.

The ADA does not require the City to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of the City is not accessible to persons with disabilities should be directed to the ADA Coordinator at 940-668-4590.

The City will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

grievance procedures under ada

Under the Americans with Disabilities Act, users of City facilities and services have the right to file a grievance if they believe the City has not provided reasonable accommodation.


Under the grievance procedures, a formal complaint must be filed within sixty (60) calendar days of the alleged occurrence. Any complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant, as well as, the location, date and description of the problem. Alternative means of filing complaints, such as personal interviews or tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than sixty (60) business days after the alleged violation to:

 City of Gainesville Texas
 Attn: Leah Gore, ADA Coordinator 
 200 S. Rusk
 Gainesville, TX 76240

Email Leah Gore

 Fax: 940-668-4588
 Attn: Leah Gore, ADA Coordinator

The ADA Coordinator is required to acknowledge receipt of the grievance within ten (10) business days and offer the opportunity to discuss the complaint and possible resolutions.

Within twenty (20) business days of the acknowledgment, the ADA Coordinator or his/her designee will respond in writing, and where appropriate, in format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City and offer options for substantive resolution of complaint. If the response by the ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within ten (10) business days after receipt of the response to the City Manager or his/her designee at:

City of Gainesville Texas
Attn: Barry Sullivan, City Manager
200 S. Rusk
Gainesville, TX 76240

Email Barry Sullivan

 Fax: 940-668-4588
 Attn: Barry L. Sullivan, City Manager

Within ten (10) business days after receipt of the appeal, the City Manager or his/her designee will acknowledge receipt of the appeal from the complainant and discuss with complainant a possible resolution. Within ten (10) business days after the acknowledgement, the City Manager or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or his/her designee, appeals to the City Manager or his/her designee, and responses from these two offices will be retained by the City for at least three (3) years.

ADA Title II Grievance Form

ADA Transition Plan

ada coordinator

Leah Gore, ADA Coordinator
200 S Rusk Street
Gainesville, Texas 76240
Phone: (940) 668-4590
Fax: (940) 668-4588
Email Leah Gore