Service Fees

The City of Gainesville offers many services to our citizens and some of these services require a minimal fee. If you have any questions regarding charges you may be unsure of, you may contact our office at (940)668-4500.

The following is a summary and brief description of service fees.

New Connect Fee

This is a one-time charge of $78.72 for initiating new service. This fee is nonrefundable and does not go towards the water bill. A deposit of $143.09 is also required. For commercial accounts, a one-time charge of $48.44 is required for new service plus a deposit based on the size of the meter.

Meter Test Fee

If you think your meter is measuring your water usage inaccurately, we will test it for you for a fee of $43.24. If the results of the test indicate that the meter is inaccurate, outside the industry standards, there will be no cost to you. This fee is normally added onto your water bill.

Cut-Off Fees

If your service is turned off due to nonpayment of the bill, a fee is charged to turn the service back on. If the meter reader has made a trip to your home to turn off water, the fee is still required even if you pay him on site.

Reconnect Fee (during working hours) - $30.28
Reconnect Fee (After hours - anything after 4:30 p.m.) - $67.96

Water & Sewer Rates

Please reference link below for all water and sewer rates.

FY2021-2022 Fee Schedule

Drainage Charges

It is necessary to maintain and repair existing storm drainage systems and to minimize natural stream erosion. This charge is passed on to the customers through their monthly water billings.

How much will you pay? The following storm water drainage fees have been set:

Residential Fee

Each house, duplex or triplex, regardless of size, will be charged an additional $3.79 per month for the Storm Water Utility Drainage System. The charge will be included on the customer’s water bill statement.

Commercial Fee

The fee for commercial and industrial properties is based on the amount of “impervious surface area”, where water is not readily absorbed, such as roofs, driveways and parking lots. The fee will be calculated on the following formula.

(square feet of impervious area / 1,895*) x $3.79 = monthly fee

*Note: The amount of 1,895 is the average square-footage of impervious area on a residential lot. That figure was used to determine the monthly proportionate fee for non-residential property.


If a business property has 10,000 square feet of impervious area, the company would pay $20.01 a month to the Storm Water Utility Drainage System.

10,000 / 1,895 = 5.28 x $3.79 = $20.01

**Drainage means bridges, catch basins, channels, conduits, creeks, culverts, detention ponds, ditches, draws, flumes, pipes, pumps, sloughs, treatment works, and appurtenances to those items, whether natural or artificial, or using force or gravity, that are used to draw off surface water from land, carry the water away, collect, store or treat the water, or divert the water into natural or artificial watercourses.


Gainesville is now offering the CareFlite service to its residents. A service fee of $1 per month is automatically added to the water bill to cover the costs of this service. Residents may choose to opt out of this service at any time.

View more information on the program (PDF).

To apply, please fill out the membership application.

View the Opt Out form (PDF).